More Website Traffic, More Prospects, More Members

If you’re like me, you want more traffic to your website. Very simply stated, more traffic = more prospects. More prospects = more members. It really is that simple. For years I’ve advised my clients to forgo the investment in paid search engine optimization (SEO). I’ve always considered it an expensive way to make a temporary impact. Instead, I’ve coached … Read More

Anatomy of a Private Club Turnaround

At the first CMAA World Conference I attended, I bumped into a nice guy. He was exuberant. In fact, he may have been the most interesting character I met at that conference in 2015. He was certainly the friendliest. Later I came to find out he was not only nice, but certifiably so. You see, the letters after Michael’s name, … Read More

The Club That Secretly Scares the S*** Out of Me

I love a challenge, but this time I thought to myself, “Maybe I’ve bit off a little more than I can chew.” My agency’s newest client is a tough one. This club has mostly everything going wrong for it. It is located in a pretty remote spot with very little residential population. Its membership has been tapped time and again … Read More

Why Your Club Needs a Bikini Car Wash

Recently this question popped up on my phone: It came from Dan Schmitz, a friend and colleague of mine in the private club industry who also sits on the membership committee at his local New Jersey club. He was heading to his committee meeting that evening to discuss strategy. I thought about it briefly and then typed the following reply: Dan was … Read More

Membership Is Not a Logical Purchase

Think about the last pair of shoes you bought. Did you buy those shoes because they had more leather per square inch than the competitor? Or did you buy them because there were exactly 48 stitches per shoe, vastly superior to the other brands? Doubtful. More likely, you bought them because they looked great on you. They looked stylish. They … Read More